At Globizz Trading Pvt. Ltd., we aim to provide reliable trading, product sourcing, importing, and China-to-India import assistance services. Since our transactions may involve international suppliers, manufacturers, logistics providers, customs procedures, and customized sourcing requirements, refunds and cancellations are subject to the terms outlined below.
Customers may request cancellation of an order by contacting us as soon as possible. Cancellation requests will be reviewed based on the status of the order. Once an order has been processed, sourced, manufactured, dispatched, shipped, or committed to a supplier or third-party service provider, cancellation may not be possible.
Refunds may be considered in cases where Globizz Trading Pvt. Ltd. is unable to fulfill a confirmed order or service, subject to the applicable commercial terms. Any refund eligibility will depend on the nature of the transaction, payment status, supplier commitments, shipping arrangements, and services already provided.
Certain costs may be non-refundable, including sourcing charges, supplier payments, manufacturing costs, inspection charges, documentation fees, customs-related expenses, shipping or logistics charges, bank or payment processing fees, and other third-party costs already incurred on behalf of the customer.
For products specially sourced, imported, manufactured, customized, or procured from international suppliers, including suppliers in China, refunds or cancellations may be restricted once the procurement or import process has commenced. Any applicable refund will be determined according to the agreed order and commercial terms.
If a customer receives a damaged, incorrect, or defective product, the issue should be reported to us within a reasonable period after delivery along with relevant photographs, videos, order details, and supporting information. After verification, we may offer an appropriate resolution such as replacement, repair, credit, or refund, depending on the circumstances and applicable terms.
Approved refunds will generally be processed through the original payment method or another mutually agreed payment method. The time required for the refund to reflect in the customer's account may depend on the payment gateway, bank, financial institution, or other payment service provider.
Customs duties, import taxes, government charges, regulatory fees, penalties, inspection charges, and other statutory or third-party expenses may not be refundable where such amounts have already been paid or incurred. The treatment of such charges will depend on applicable laws and the specific transaction.
Refunds will not automatically be provided solely due to delays caused by manufacturers, suppliers, shipping companies, customs authorities, ports, weather conditions, regulatory changes, transportation disruptions, or other circumstances beyond our reasonable control.
To request a cancellation or refund, customers should contact us with their order details, payment information, reason for the request, and any relevant supporting documents. Each request will be reviewed individually in accordance with the applicable terms and circumstances.
For refund, cancellation, or order-related queries, please contact Globizz Trading Pvt. Ltd. using the details below:
Email:
globizztrading.com@gmail.com
Phone:
+91-9006982677
Globizz Trading Pvt. Ltd. reserves the right to review, modify, or update this Refund & Cancellation Policy from time to time. Any changes will be published on this page with the revised effective date.